Legal Information
Our policies and terms that govern platform usage
Privacy Policy
Last updated: December 2025
At SolarBid, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, and password when you register.
- Customer Information: Address, property details, energy consumption data, and solar requirements.
- Company Information: Business name, GST number, PAN, service areas, and company documentation.
- Payment Information: Billing details processed securely through our payment provider (Razorpay).
- Communication Data: Messages, bids, and correspondence through the platform.
2. How We Use Your Information
We use the collected information for:
- Providing and maintaining our services
- Matching customers with relevant solar companies
- Processing transactions and sending related information
- Sending notifications about bids, projects, and platform updates
- Verifying company credentials (KYC process)
- Improving our platform and user experience
- Complying with legal obligations
3. Information Sharing
We may share your information in the following circumstances:
- With Solar Companies: Customer requirements are shared with relevant companies for bidding purposes. Contact details are shared only after project award.
- With Customers: Company profiles and bid details are shared to help customers make informed decisions.
- Service Providers: Third-party vendors who assist in operating our platform (payment processing, email services, analytics).
- Legal Requirements: When required by law or to protect our rights and safety.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- SSL/TLS encryption for data transmission
- Secure database storage
- Regular security audits
- Access controls and authentication
5. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Opt-out of marketing communications
- Export your data in a portable format
6. Contact Us
For privacy-related inquiries, please contact us at:
Email: privacy@solarbid.com
Terms of Service
Last updated: December 2025
Welcome to SolarBid. These Terms of Service govern your use of our platform. By accessing or using SolarBid, you agree to be bound by these terms.
1. Platform Overview
SolarBid is an online marketplace that connects customers seeking solar installations with verified solar installation companies. We facilitate the bidding process but are not a party to agreements between customers and companies.
2. User Accounts
Registration: You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your credentials.
Account Types:
- Customer Accounts: Free registration for individuals seeking solar installation services.
- Company Accounts: Require KYC verification and subscription to participate in bidding.
3. Customer Terms
- Posting requirements is free of charge
- You must provide accurate information about your property and requirements
- You may receive bids from multiple companies
- Selection of a company is at your sole discretion
- SolarBid is not responsible for installation quality or disputes with companies
4. Company Terms
- Valid KYC verification is mandatory before bidding
- Active subscription is required to submit bids
- You may only bid on projects within your registered service areas
- Daily bid limits apply based on your subscription plan
- Commission may be charged on successful project awards
- You must maintain accurate company information and credentials
5. Bidding Process
The bidding process involves:
- Technical Bid: Companies submit technical proposals based on customer requirements
- Technical Review: Customers or admins review and approve technical bids
- Financial Bid: Approved companies submit financial quotes
- Selection: Customers select the winning bid
6. Payments
- Company subscriptions are billed monthly via Razorpay
- KYC verification fee is non-refundable
- Platform commissions are deducted as per current rates
- All prices are in Indian Rupees (INR) and inclusive of applicable taxes
7. Prohibited Activities
Users must not:
- Provide false or misleading information
- Circumvent platform processes for direct deals
- Harass or abuse other users
- Use automated systems to access the platform
- Violate any applicable laws or regulations
8. Limitation of Liability
SolarBid is a marketplace platform. We do not guarantee:
- Quality of installations by companies
- Accuracy of bids or company information
- Availability of companies in your area
Our liability is limited to the amount paid to us in the preceding 12 months.
9. Termination
We may suspend or terminate accounts for violations of these terms. Users may delete their accounts at any time through account settings.
10. Changes to Terms
We may update these terms periodically. Continued use after changes constitutes acceptance of new terms.